Website & transaction policies.

Privacy & inquiry data

We collect the contact, company, market, product and requirement information that you voluntarily submit. We use it to answer your sourcing request, prepare quotations, coordinate samples and manage the resulting business relationship.

Your browser stores a shortlist locally so you can continue an inquiry. We do not ask this website to store card numbers. Inquiry records are retained only for legitimate sales, service, compliance and record-keeping needs, and are not sold as marketing data.

You may contact OULU to request correction or deletion of inquiry information, subject to legal and transaction record obligations.

Website & quotation terms

Catalogue content is provided for product discovery. Images, descriptions and indicative specifications do not by themselves create a binding offer. MOQ, price, construction, colour, packaging, lead time, testing and availability must be confirmed for the selected specification.

An order becomes binding only under the acceptance terms stated in the applicable quotation, proforma invoice or contract. Where those documents differ from this website, the transaction document controls.

Payment policy

Sample fees, deposits and balances are requested only after OULU issues a quotation or proforma invoice with the amount, currency, beneficiary and reference. Supported routes may include a hosted PayPal/card link or bank transfer, depending on account availability and the order.

Never send card details through this website, email or chat. Buyers should verify the beneficiary against the issued invoice and include the quotation or PI reference with payment. Bank charges, currency conversion and payment milestones follow the confirmed transaction document.

Shipping & delivery

Freight method, destination, Incoterm, export documentation, insurance and delivery estimate are confirmed in the quotation or contract. Lead times begin from the event defined in that document, such as sample approval, deposit receipt or final artwork approval.

Carrier schedules, customs clearance and destination charges can affect delivery. OULU will provide the agreed shipment documents and status information available for the order.

Cancellation, changes & claims

Custom and made-to-order products are produced against approved specifications. Cancellation, specification changes, refunds and credits therefore follow the stage of production and the terms stated in the quotation, proforma invoice or contract.

Buyers should report a quality or quantity concern promptly with the order reference, affected quantity and clear supporting photos or video. OULU will review the evidence against the approved sample, specification and agreed inspection standard.